Benefits to Citizen

A citizen expects the following while availing the government services :

  • He is required to fill minimal data and avail the service
  • An acknowledgement giving reasonable guarantee that his application has reached the destination
  • Status tracking
  • Grievance Redressal at Single Point
  • Data Privacy
  • Single Window Service catering to multiple departments.
    Gateway sits between the portal/website and backend departments and does intelligent routing by not being visible to end user.
  • Gateway will allow the Citizen to fill minimal data and fetch remaining data already available under Unique ID or with other departments
  • It is able to intelligently route the citizen request from the website/portal to the destination department and send an acknowledgement back
  • It keeps a record of each transaction in a secure manner and does not open the packet data (payload) to preserve integrity
  • Seamless availability of information - The placement of constellation of Gateway at State Level will facilitate in getting information and performing transactions by citizens of one State with Government Department of other States seamlessly.