A citizen expects the following while availing the government services :
He is required to fill minimal data and avail the service
An acknowledgement giving reasonable guarantee that his application has reached the destination
Grievance Redressal at Single Point
Single Window Service catering to multiple departments.
Gateway sits between the portal/website and backend departments and does intelligent routing by not being visible to end user.
Gateway will allow the Citizen to fill minimal data and fetch remaining data already available under Unique ID or with other departments
It is able to intelligently route the citizen request from the website/portal to the destination department and send an acknowledgement back
It keeps a record of each transaction in a secure manner and does not open the packet data (payload) to preserve integrity
Seamless availability of information - The placement of constellation of Gateway at State Level will facilitate in getting information
and performing transactions by citizens of one State with Government Department of other States seamlessly.